FAQ

Questions

» Where are you located?

» What credit cards do you take?

» When can I Check in? Check out?

» Where can I hire a Car?

» What phone number should I leave with my family in case they need to contact me?

» Where do I send guest faxes?

» When can I cancel my reservation and not get charged for it?

» What is the local tax?

» What is the voltage?

» Can I get connecting rooms?

» Do you accept pets?

» Do I need to make a reservation for the restaurants?

» Is the room service available 24 hours?

Answers

Where are you located?

The Panorama Hotel is located in Chania, on the western side of Crete. It is just 19 km away from the Chania International Airport (CHQ) and 155 km from Heraklion International Airport (HER). Please see our Directions section for more information.
Distances from the hotel:

   Center of Chania:   5 km (10 minutes)
   Souda Bay:    10 km (15 minutes)
   Chania International Airport (CHQ) 19 km (30 minutes)

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What credit cards do you take?

At the Panorama Hotel we accept all major credit cards, including VISA, EuroCard, MasterCard, American Express and Diners. In addition, we also accept all major currencies and you can exchange money at the hotel reception.

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When can I Check in? Check out?
At the Panorama Hotel the Check in is at 2:00 pm and check out is at 12:00 noon.

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Where can I hire a Car?
The Panorama Hotel has a partnership with Tellus Travel. We can arrange a rental car to be waiting for you at the airport. Alternatively, you can arrange to hire a car through the hotel's 24-hour reception.

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What phone number should I leave with my family in case they need to contact me?

Please have them call the Panorama Hotel's 24-hour reception on +30 28210 31700. We will need your first and last name or your room number.

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Where do I send guest faxes?
You may send faxes for guests staying at the Panorama Hotel to +30 28210 31708. Please include the recipient’s first and last name and the room number if you know it.

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When can I cancel my reservation and not get charged for it?

The Panorama Hotels' cancellation policy is 72 hours prior to arrival for room-only individual reservations. Guests cancelling in less than 72 hours before arrival will be charged three (3) nights’ accommodation. In case of a no-show, the hotel preserves the right to charge the entire cost of the accommodation.

Please note that this does not apply if you are participating in a group or package stay. Each group has a specific cancellation policy; you will need to contact your meeting professional for details on your specific policy.

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What is the local tax?
The local tax in Greece is 9% for accommodation and food and 19% for beverages and general commodities.

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What is the voltage?
The electricity supply in Greece and at the Panorama Hotel as well as the power sockets (jacks) used are the same as main land Europe: 220 volts ac 50Hz. Plugs are 2 pronged and round, and are the same as those used in Italy.

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Can I get connecting rooms?
Yes, there are connecting rooms at the Panorama Hotel. When making your reservation, please specify that you request connecting rooms and we will do everything we can to satisfy your request.

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Do you accept pets?
No at the Panorama Hotel we do not accept pets. However, sight seeing dogs are welcome.

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Do I need to make a reservation for the restaurants?
Reservations are recommended for dinner in the main restaurants of the Panorama Hotel. Lunch and breakfast reservations are usually not needed.

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Is the room service available 24 hours?
Yes, the Panorama Hotel has a 24 hour room service.

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